No numbers? No Problem - How to Quantify UX Impact on Your Resume

You probably read this in almost every resume tip - Don’t just say what you did; you also need to show results! Show the impact of your work! The best way to do so is through numbers - “Improved customer satisfaction by XX%,” “Resulted in 3X customer registration,” or “Reduced churn rate by YY%.”

I’ve often heard job seekers asking - But I don’t have those numbers. What should I do?? In this post, I’m going to show you a few hacks to include numbers in your resume creatively 😉

1 - Quantify Obvious Things

Some numbers are within your knowledge. Just name a few: Your product’s monthly or weekly active users, the size of your team, the time you used to complete a complex project, the number of iterations, and the number of participants for your user interview.

It’s always good to be specific about your work. Numbers are perfect for that!

2 - Chase Down Key Metrics

Indeed, designers and researchers don’t always have access to business metrics, but you should know who has access. Usually, the PMs and Data Scientists are the most apparent go-tos. Ask them the numbers that are directly related to your work and explain that you want to see them to measure the success of your work. They should be in support!

3 - Create Your Own Metrics

There are a variety of UX metrics that you, as a UX designer or researcher, can track on your own without depending on anyone else! For example, task completion rate and time if you do usability testing, perceived ease of use, satisfaction with visuals, etc. Userzoom’s QX score is a great reference covering all the basic behavioral and attitudinal UX metrics!

Userzoom (now Usertesting)’s QXscore is a comprehensive UX metric that includes a list of user behavioral metrics and attitudinal metrics.

4. It's Okay Not To Include Actual Numbers

Let's be honest, no one is going to delve deeply to verify those figures. If you genuinely can't locate the exact numbers, simply use X% to show that you understand the metric that measures your impact. If you have a rough estimate, you can provide an approximate figure, just make sure it's sensible—nothing like a 200% increase in ARR after a checkout flow redesign.

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Numbers for UX resumes

Which numbers are feasible for you? Do you have any other hacks for including numbers in your UX resumes? Please share with us! I’d like to learn from you as well!

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